Terms & Conditions

01 Acceptance of Terms

By engaging Trigo Digital for any service — whether through a signed proposal, verbal agreement, or payment — you agree to these Terms in their entirety. If you do not agree, please do not proceed with our services.

We reserve the right to update these Terms at any time. The most current version will always be published at this URL. Continued engagement with our services after a posted update constitutes your acceptance of the revised Terms.

02 Services

Trigo Digital provides the following categories of professional services:

• Web Development — custom websites, web applications, progressive web apps (PWA), e-commerce platforms, and API integrations.
• Digital Media — graphic design, branding, video production, motion graphics, and social media content.
• Marketing Consulting — digital marketing strategy, SEO, analytics, and campaign management.
• Business Analysis — requirements analysis, process improvement, systems implementation, and workflow optimization.

The specific scope of work, deliverables, timelines, and fees for each engagement will be outlined in a separate project agreement or proposal signed by both parties. These Terms supplement — and do not replace — any such agreement.

We reserve the right to decline any project at our sole discretion.

03 Payment Terms

Unless otherwise specified in a written project agreement:

• A 50% deposit is required before project work begins. The remaining balance is due upon project completion and before final deliverables are transferred.
• For ongoing monthly services (retainers), payment is due on the 1st of each month covering that month's services.
• Invoices not paid within 15 days of the due date are subject to a late fee of 1.5% per month on the outstanding balance.
• Trigo Digital reserves the right to suspend services for accounts more than 30 days past due.
• All prices are quoted in USD. Accepted payment methods will be specified in the project agreement.

Refunds are issued at our discretion. Completed work and purchased third-party services (domains, hosting, licenses) are non-refundable.

04 Intellectual Property

Upon receipt of full payment for a project, Trigo Digital assigns to the Client all rights, title, and interest in the custom deliverables created specifically for that project (the "Work Product"), including applicable copyrights.

The following are excluded from this assignment and remain the sole property of Trigo Digital:

• Pre-existing tools, frameworks, libraries, and reusable code components developed prior to or independently of the Client engagement.
• Any open-source or third-party components incorporated under their respective licenses.
• Our internal methodologies, processes, and trade secrets.

The Client represents that all materials provided to Trigo Digital (text, images, logos, data) are owned by or licensed to the Client, and that their use will not infringe any third-party rights.

Trigo Digital retains the right to display completed Work Product in its portfolio and marketing materials unless the Client requests otherwise in writing.

05 Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement ("Confidential Information"). Confidential Information includes, but is not limited to, business strategies, financial data, login credentials, customer data, and proprietary processes.

Confidential Information does not include information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was already known before disclosure; or (c) is required to be disclosed by law.

This obligation of confidentiality survives termination of the engagement for a period of three (3) years.

06 Warranties & Disclaimers

Trigo Digital warrants that:

• Services will be performed in a professional and workmanlike manner.
• To our knowledge, Work Product will not infringe any third-party intellectual property rights.

Except as expressly stated above, all services are provided "as is" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that websites or applications delivered will be entirely free of errors or will operate without interruption, as this may depend on factors outside our control (hosting, third-party APIs, browser updates, etc.).

07 Limitation of Liability

To the fullest extent permitted by applicable law, Trigo Digital's total liability to the Client for any claim arising out of or relating to these Terms or the services shall not exceed the total fees paid by the Client in the three (3) months preceding the claim.

In no event shall Trigo Digital be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

08 Termination

Either party may terminate an engagement with 14 days written notice. Upon termination:

• The Client will pay for all work completed up to the termination date at the agreed rate, including any non-refundable third-party costs incurred.
• Trigo Digital will deliver all completed Work Product for which full payment has been received.
• Work Product for which payment has not been received remains the property of Trigo Digital.

We may terminate immediately, without notice, if the Client breaches these Terms or engages in conduct we deem harmful or unlawful.

09 Privacy Policy

When you contact us or use our Client Portal, we collect personal information such as your name, email address, phone number, and project details. This information is used solely to:

• Respond to your inquiries and provide requested services.
• Send project updates and invoices.
• Improve our services and website experience.

We do not sell, rent, or share your personal information with third parties except as required to deliver our services (e.g., hosting providers) or as required by law. All data is stored securely and access is restricted to authorized personnel only.

You may request access to, correction of, or deletion of your personal data at any time by emailing hello@trigodigital.com.

10 Governing Law

These Terms are governed by the laws of the State of Tennessee, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Montgomery County, Tennessee, and both parties consent to personal jurisdiction therein.

Both parties agree to attempt good-faith negotiation before initiating any formal legal proceeding.

11 Contact

For questions about these Terms, please contact us: